At Mindful Motion, we aim to create meaningful experiences and provide high-quality services and products. This policy outlines our approach to refunds and cancellations for retreats, workshops, and products.
Retreats
- Deposits: Retreat deposits are non-refundable, as they secure your place and cover initial costs.
- Cancellations: If you cancel your retreat booking:
- Final Payment: Due 30 days before the retreat
- More than 60 days before the retreat: you may receive a refund of payments made (excluding the deposit).
- 30 – 60 days before the retreat: 50% of the total retreat cost will be refunded (excluding the deposit).
- Less than 30 days before the retreat: no refunds will be issued.
- Transfers: If possible, we may allow you to transfer your booking to another person. Please contact us to discuss options.
- Cancellations by Us: In the unlikely event that Mindful Motion cancels a retreat, you will receive a full refund, including your deposit.
Workshops
- Cancellations:
More than 14 days before the workshop: full refund. - 7–14 days before: 50% refund.
- Less than 7 days before: no refund.
- Transfers: You may transfer your booking to another person if you cannot attend.
Treatments & Classes
- Cancellations must be made at least 24 hours in advance to avoid being charged in full.
- Appointments cancelled with more than 24 hours’ notice may be rescheduled or refunded.
Products
- Returns: Products may be returned within 14 days of purchase if unused, unopened, and in original packaging.
- Exclusions: For hygiene reasons, skincare and wellness products cannot be returned once opened.
- Refunds: Refunds will be issued once the product is received and inspected. Shipping costs are non-refundable.
How to Request a Refund
To request a refund, please contact us with your booking or order details.
Processing
Approved refunds will be processed within 7–10 business days, using the same payment method as the original transaction.
Last updated: 14 September 2025